Customer Ref: 36751995

Our premium brand Automotive client is currently recruiting for the following role:

Duties:
Overall responsibility and leadership for all contract management and Supplier Relationship management activities and local and regional sourcing within their sphere of responsibility.
Including;
- Responsible for supporting the strategic sourcing activity in line with Strategy Category Plan, providing insight and local market intelligence, as required
- Responsible for sourcing any local and regional spend in line with the SCP
- Responsible for implementing the relevant global contracts sourced by the Strategic Buyer
- Responsible for the Contract and Supplier Relationship Management activities for the contracts created at a global and regional level
- Responsible for Regional/Local one-off purchase sourcing and order placement by exception where this cannot be carried out by the Operational Buying team (i.e. language, local market Intelligence, cultural)
- Responsible for escalation of significant contractual issues to the Strategic Buyer

Key Performance Indicators:
- Savings in line with the savings target (Budgetary and Value Add) for their local / Regional Sourcing activities
- Contract Management KPI’s and supplier performance (Change management, ongoing cost performance,
- Problem resolution timing etc.
- Supplier Relationship KPI’s (completion of Supplier Relationship Performance Surveys, supplier business reviews)
- Sourcing timing for local / Regional Contracts over GSP threshold

Key Accountabilities and Responsibilities:
Category Strategy
- Responsible for reviewing the Strategic Category Plan
- Support local Stakeholder alignment in relation to strategy creation and implementation of the categories

Sourcing
- Responsible for delivering sourcing of local/regional suppliers in line with SCP
- Responsible for Regional/Local one-off purchase sourcing and order placement by exception where this cannot be carried out by the Operational Buying team (i.e. language, local market Intelligence, cultural, systems)
- Responsible for Global Sourcing Approach Document (GSAD) submission and GSP process adherence for the regional and local sourcing
- Ensure alignment with Global Category Leads and Strategic Buyers to ensure strategic / tactical sourcing is in line with strategy for the regional and local sourcing
- Identify Make vs Buy and business justification when required and support analysis for regional and local sourcing
- Responsible for supply chain risk management for the regional and local sourcing
- Engage with specialist functions where required GPF, Risk, OGC
- Maintain lead for supplier interaction

Contract Management
- Responsible for managing dispute resolution process
- Responsible for the Change Management of the contracts and Purchase Orders
- Lead continuous improvement /benchmarking and implementation of the

improvements
- Responsible for resolution of identified problems
- Responsible for on-boarding Suppliers into the BAU environment as required
- Support Financial reconciliation activities, as required
- Lead Stakeholder alignment to confirm ongoing service satisfaction
- Responsible for conducting contract audit/reviews in line with requirements
- Responsible for adhering to the client Contract Management guide

Supplier Relationship Management
- Responsible for conducting the Supplier Relationship Performance Survey (SRPS)
- Responsible for maintaining the SRPS actions plans and working with suppliers and internal stakeholders to complete the actions
- Responsible for ensuring the Supplier Relationship Management and Supplier Performance Management processes are carried out effectively for their category
- Responsible for organising and conducting the Supplier business reviews, capture the minutes and actions and work with suppliers and internal stakeholders to complete these actions
- Responsible for input to the Supplier Excellence Awards

Key Interactions
- Stakeholders / Budget holders / Requisitioner departments
- Suppliers within category - normally account / operations director
- Finance controller for project / programme or requisitioner functional area
- External Industry forums
- OGC
- Supplier Risk Team
- Regional Buying Teams
- GPF

Knowledge, Skills and Experience:
- An individual who is results driven, demonstrates, tenacity, drive and perseverance, with the ability to deliver in a complex, highly demanding environment.
- Degree qualified or equivalent experience preferred
- Commercial Awareness and Negotiation skills
- Understand category management principles
- Global business understanding and experience
- Operational Contract Management experience
- Relationship management - internal and external
- Flexibility and agility to be able to adjust to changing business needs
- Ability to travel internationally

Desirable:
- Experience of stakeholder operational deployment / requirements of category (e.g. has worked in the stakeholder area of the specific category)
- Category knowledge and demonstrated experience
- Previous supplier experience within category
- Relevant professional qualification

Additional information:
This role is on a contract basis and is Inside IR35.

The services advertised by Premea Limited for this vacancy are those of an Employment Business.
Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally with in the Automotive, Motorsport and Aerospace sectors.

The services advertised by Premea Limited for this vacancy are those of an Employment business.

Customer Ref: 36326981

Our premium brand Automotive client is currently recruiting for the following role:

Workforce Analyst – Customer Relationship Centre - £21.88/hr (Inside IR35) - Coventry & Hybrid - 9 months (potential for yearly renewal)

Role Overview:
We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment.
You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to coach and guide team members daily to enable the centre to deliver the best service possible.
A key part of your role will involve supporting the modernisation of the CRC’s workflow management system, transitioning from legacy platforms to a more advanced workforce management ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable.

Key Responsibilities:
Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day.
Resource Management: Adjust staffing and agent codes in real time to maintain service levels and operational flow.
Inbox Oversight: Monitor and respond to the real-time inbox, ensuring timely action and communication.
Schedule Management: Create and maintain weekly schedules to ensure adequate coverage across all channels.
Reporting & Analysis: Produce contact volume reports and analyse performance trends to support decision-making.
Trend Identification: Use data to identify patterns and recommend adjustments to improve efficiency and customer experience.
Collaboration: Work closely with team leaders and operational managers to align resource planning with business needs.

What We’re Looking For:
Hardworking & Committed: A reliable team player who takes ownership of their responsibilities.
Multi-Tasker: Able to manage multiple priorities without compromising quality.
Approachable & Supportive: Builds positive relationships and communicates effectively with colleagues.
Trustworthy: Maintains confidentiality and demonstrates integrity in all tasks.
Strong Communication Skills: Clear, concise, and confident in both written and verbal communication.
Data-Driven: Comfortable working with data to draw insights and support operational decisions.
Excel Proficiency: Skilled in using Excel formulas and functions to automate tasks, analyse data, and build reports.
Experience with Calabrio or similar WFM platforms is highly desirable.

Additional information:
This role is on a contract basis and is Inside IR35.
Employment Type: Full-Time - Office days Tue/Wed.
The services advertised by Premea Limited for this vacancy are those of an Employment Business.
Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.

The services advertised by Premea Limited for this vacancy are those of an Employment business.

Customer Ref: 36326892

Our premium brand Automotive client is currently recruiting for the following role:

Client Experience Advisor - £23/hr (Inside IR35) - Coventry - 6 Months

Duties:
The UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team. As a Client Experience Advisor you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis. We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences and candidates welcome from all industries.

Key Performance Indicators
- High client satisfaction returns via both phone and online chat facilities
- Responsibly reviewing goodwill

Key Accountabilities and Responsibilities
- Offering exceptional client support for all UK product owners, being a critical point of contact and resolution
- Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible
- Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email
- Be a knowledgeable expert in the client brand and products Identify and manage any complaints on the initial contact
- Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do
- Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer.
- Maintain effective relationships across the whole client business and retail network driving client experience
- Drive data quality through effective management of client data in customer management systems and be a champion of data protection compliance
- Provide creative client and retailer solutions where the client is at the heart of all decision making
- Working across all client functions, UK national sales centre, retail network and third parties to drive client experience
- Financially empowered to take appropriate decisions in support of client satisfaction
- Act as a role model for client values, principles and behaviours and a true ambassador for delivering modern luxury service delivery
- Provide support to the retailer network to assist them in achieving truly modern luxury service delivery, driving client loyalty and retention.
- Achieve positive results that generates high customer satisfaction.

Key Interactions
- Working across all client business functions to support client queries and problems to include engineering, manufacturing, legal and commercial All retail partners Third party service providers who support the client experience, examples being the AA, energy providers, insurers.

Knowledge, Skills and Experience
Essential –
We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences.
- Experience in delivery of exceptional client experiences is preferential and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands
- An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable
- An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
- Strong decision making and problem solving skills.
- An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
- An effective team player, actively leads, develops and supports team members
- An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along
- Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable
- Strong communication skills, both written and verbal
- Strong stakeholder management skills
- Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
- Results orientated with a determination to make things happen
- A highly motivated, energetic and inspirational team player Ability to identify opportunities for improvements and implement change
- Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules
- Ability to make quick and competent decisions
- Experience of managing a high volume of queries

Desirable –
- Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients.

Personal Profile
- Individual must be client centric, putting the client at the heart of every action they do.
- The individual must be attentive to the finest of details and show great care and passion for the client brand.
- Adept at multitasking and handling diverse customer needs in a dynamic environment.
- Fully proficient in verbal and written communication to support our clients across various platforms.

Additional information:
This role is on a contract basis and is Inside IR35.

The services advertised by Premea Limited for this vacancy are those of an Employment Business.

The services advertised by Premea Limited for this vacancy are those of an Employment business.

Customer Ref: 36326780

Our premium brand Automotive client is currently recruiting for the following role:

Client Experience Advisor - £23/hr (Inside IR35) - Coventry - 6 Months

Duties:
The UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team. As a Client Experience Advisor you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis. We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences and candidates welcome from all industries.

Key Performance Indicators
- High client satisfaction returns via both phone and online chat facilities
- Responsibly reviewing goodwill

Key Accountabilities and Responsibilities
- Offering exceptional client support for all UK product owners, being a critical point of contact and resolution
- Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible
- Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email
- Be a knowledgeable expert in the client brand and products Identify and manage any complaints on the initial contact
- Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do
- Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer.
- Maintain effective relationships across the whole client business and retail network driving client experience
- Drive data quality through effective management of client data in customer management systems and be a champion of data protection compliance
- Provide creative client and retailer solutions where the client is at the heart of all decision making
- Working across all client functions, UK national sales centre, retail network and third parties to drive client experience
- Financially empowered to take appropriate decisions in support of client satisfaction
- Act as a role model for client values, principles and behaviours and a true ambassador for delivering modern luxury service delivery
- Provide support to the retailer network to assist them in achieving truly modern luxury service delivery, driving client loyalty and retention.
- Achieve positive results that generates high customer satisfaction.

Key Interactions
- Working across all client business functions to support client queries and problems to include engineering, manufacturing, legal and commercial All retail partners Third party service providers who support the client experience, examples being the AA, energy providers, insurers.

Knowledge, Skills and Experience
Essential –
We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences.
- Experience in delivery of exceptional client experiences is preferential and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands
- An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable
- An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
- Strong decision making and problem solving skills.
- An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
- An effective team player, actively leads, develops and supports team members
- An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along
- Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable
- Strong communication skills, both written and verbal
- Strong stakeholder management skills
- Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
- Results orientated with a determination to make things happen
- A highly motivated, energetic and inspirational team player Ability to identify opportunities for improvements and implement change
- Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules
- Ability to make quick and competent decisions
- Experience of managing a high volume of queries

Desirable –
- Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients.

Personal Profile
- Individual must be client centric, putting the client at the heart of every action they do.
- The individual must be attentive to the finest of details and show great care and passion for the client brand.
- Adept at multitasking and handling diverse customer needs in a dynamic environment.
- Fully proficient in verbal and written communication to support our clients across various platforms.

Additional information:
This role is on a contract basis and is Inside IR35.

The services advertised by Premea Limited for this vacancy are those of an Employment Business.

The services advertised by Premea Limited for this vacancy are those of an Employment business.

Customer Ref: 36698575

Our premium brand Automotive client is currently recruiting for the following role:

Senior Analyst - Retailer Performance Intelligence - £34/hr (Inside IR35) - Coventry/Hybrid - 12 Months

Job Description:
The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organisation to leverage data driven decision making across all aspects of Parts and Accessories Revenue performance and Customer Satisfaction. The role is part of the Retail Performance Intelligence team, our aim is to integrate data-driven insight into our operations to drive highly bespoke and predictive customer service.

Key Accountabilities and Responsibilities
- Insight generation. You will have access to a strong pool of information based on the outputs of 1700 retailers worldwide. You will set the way we generate insights from our existing data capabilities in the Retail Performance Intelligence (RPI) team.
- In order to be successful in this task, you will possess the ability to combine data from multiple sources to generate new insights, identifying correlations of events / activities to be able to inform future action plans at retailer and market level.
- Your colleagues in the RPI team will also benefit from your insight generation capabilities. You will develop intelligence briefs for the team based primarily on our internal Retailer Benchmarking tool.
- Customer Retention analytics. You will own the calculation of the retention metric as part of your insight generation responsibilities. Your methodical and collaborative approach combined with attention to detail, will enable you to achieve globally consistency on developing this metric. As we increase the level of intelligence we will receive from transactional data, your objective will be to lead us towards an increasingly insightful way we measure how well we retain our Customers.
- Product development. As the RPI Intelligence lead, you play an integral part not only understanding the data insights but also how the users interact with the data generation products. You will have full ownership of the “Ideas hopper” generated through the feedback from Regions and Markets globally and/or by colleagues across the business. You will be working in close collaboration with 3rd parties & Systems and Data team to ensure on time delivery of agreed hopper items.
- Project Management experience is required to ensure a methodical approach towards an on-time delivery of stakeholder requirements, advancement of data capabilities with retail transactional data and facilitation of integration activities to ensure improvements on user journey integrations across the business.
- Other tasks: Monitoring, reporting and provision of trends and achievements at market level

Key Performance Indicators
- Insight generation. Identification of data-driven insights and opportunities with the aim to drive Revenue and Customer Satisfaction in market and at regional level
- Quarterly development of opportunities via the Intelligence tools/funnel to be shared with Retail Performance Intelligence team.
- Document and cascade Market feedback for product and intelligence requirements
- Identification of intelligence best practice based on results from agreed opportunities and presentation to relevant forums.
- Develop roadmap to achieve insight generation based on transactional data.
- On time Retention reporting and insight generation enhancement of the metric.
- Product ownership. Identification and documentation of opportunities to simplify tools and processes i.e. low performing activities and presentation to relevant forums
- Ultimate success measure is P&A revenue and customer satisfaction improvement for identified underperforming Retailers.

Knowledge, Skills and Experience
Essential:
- Good interpersonal skills with the ability to form and maintain strong relationships both across functions and in Regions and Markets globally.
- Experience of delivering results through cross-functional working
- Skilled communicator with the ability to communicate complex concepts
- Project management skills
- Results orientated and organised with the ability to plan and deliver against deadlines and the ability to motivate others to deliver
- Business analytics - knowledge of technologies, techniques and practices to manage complex datasets, analyse trends and summarise key messages and recommendations
- Data visualization - knowledge of the tools and techniques for visualising business insights and information, able to create graphs, tables, images that relay the message clearly to the target audience. Knowledge of key tools such as Tableau.
- Sound understanding of Retailer processes acquired through Automotive or Luxury retail experience
- Development of customer centric user stories aligned to product features and products
- Excellent attention to details and an eye for Tableau dashboard artistry (use of colour, contrast, page layout, interactivity) and innovative visuals
- Previous experience and knowledge of various data management tools (i.e. Biq Query / EDW)

Desirable:
- Agile delivery background with working knowledge of JIRA Project Management experience
- Understanding of predictive profiling.
- Working understanding of Tableau, Anaplan, SQL, Google BigQuery
- An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style

Additional information:
This role is on a contract basis and is Inside IR35.
The working pattern is 2 days in the office per week in Coventry.
The role is 12 months for maternity cover.

The services advertised by Premea Limited for this vacancy are those of an Employment Business.
Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.

The services advertised by Premea Limited for this vacancy are those of an Employment business.