Our premium brand Automotive client is currently recruiting for the following role:

Customer Experience Specialist (37027865) - £34/hr (Inside IR35) - Warwickshire (hybrid potential) - 12 Months (potential for yearly renewal)

Duties:
In this role you will define and shape the future of our customers vehicle efficiency experiences for our products. Championing internal innovation, utilising customer and competitor insights to compliment industry & market trend analysis and futuring; you will identify, analyse, concept validate, select and recommend opportunities for product developments that enhance our customers experiences of vehicle efficiency, ensuring our products remain ideally tailored to our customers needs and expectations.

Define the Customer Efficiency Experience
- Translate customer needs, behavioural insights, and usage patterns into actionable information.
- Investigate competitor offerings and innovations providing analysis to inform our strategic development direction.
- Monitor industry trends and global market legislative evolutions, providing analysis and recommendations.
- Create customer journeys that blend customer & vehicle behaviour, environmental contexts, in-vehicle HMI, and mobile connected digital ecosystem experiences into a seamless, efficiency‑enhancing holistic customer experience.
- Provide clear and holistic information, analysis, and recommendations for the development of Vehicle Efficiency Features to enhance the efficiency experience of our vehicles.

Data‑Driven Feature Development
- Utilise customer vehicle data to generate information and insights that can be used to direct strategic development.
- Enact customer insights data gathering activities to glean tailored feedback from our customers and inform future developments or validate initial concepts.

Experience & Feature Road-mapping
- Define future efficiency experience roadmaps.
- Influence business decisions by articulating the need for development and enhancement of vehicle efficiency features.

Concept Development & Validation
- Work with UX/UI teams to define how efficiency insights are communicated to the customer.
- Identify and deliver prototyping of new concepts for early concept validation.

End-to-End Mindset & Systems Thinking
- Develop concepts considering the end-to-end technical architecture and holistic impact analysis.
- Define functional decomposition, ownership boundaries and allocations.
- Produce design artefacts and requirements to support onwards delivery.

Skills:
- Customer Insight & Behaviour Analysis - Skilled at translating customer needs, usage patterns, and behavioural insights into actionable efficiency feature requirements.
- Market, Competitor & Trend Analysis - Strong capability in analysing competitor offerings, industry innovation, and global legislative trends to inform strategic product direction.
- Customer Experience Design - Experienced in creating holistic customer journeys that integrate vehicle behaviour, environmental context, HMI interactions, and connected digital ecosystems.
- Data‑Driven Decision Making - Proficient in analysing customer vehicle data to identify opportunities, validate concepts, and guide future efficiency feature development.
- Concept Development & Prototyping - Skilled in ideation, early‑stage concept creation, and delivery of prototypes for rapid validation of efficiency‑enhancing features.
- UX/UI Collaboration - Experienced in working with UX/UI teams to define and communicate efficiency insights intuitively through in‑vehicle and digital interfaces.
- Systems Thinking & End‑to‑End Architecture - Strong capability in assessing feature impacts across systems, defining functional decomposition, and ensuring architecture alignment.
- Requirements Definition & Design Artefacts - Competent in creating clear feature requirements, design documentation, and artefacts supporting engineering delivery.
- Strategic Road‑Mapping - Skilled in defining future efficiency experience roadmaps and influencing strategic business decisions through strong communication of customer value.
- Cross‑Functional Leadership - Effective collaboration across engineering, product strategy, UX, data teams, and programme functions to align feature intent with delivery.
- Innovation & Opportunity Identification - Ability to identify, analyse, and recommend new product opportunities through insight‑driven innovation and concept validation.
- Communication & Stakeholder Engagement - Clear, concise communicator capable of presenting insights, recommendations, and customer experience strategies to diverse stakeholders.

Additional information:
This role is on a contract basis and is Inside IR35.

The services advertised by Premea Limited for this vacancy are those of an Employment Business.
Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.

The services advertised by Premea Limited for this vacancy are those of an Employment business.