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Business Analyst (x2) – Customer Experience

PREM-6150

Warwickshire - Up to £34/hr Ltd Co. - Type: Contract - Duration: 6 Months

Our premium brand Automotive client is currently recruiting for the following role:

Business Analyst (x2) - Customer Experience - £34/hr (Inside IR35) - Warwickshire / Remote - 6 Months (Potential to extend)

Purpose of the Role
Support the successful integration of four customer experience (CEX) teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org.

Key Responsibilities
- Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams)
- Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS (client business process management tool)
- Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
- Identify duplication, inefficiencies, and improvement opportunities.
- Clarify responsibilities and accountabilities for tasks, activities, sign-offs and decisions within each process.
- Identify and document hand-offs and interactions between teams across processes.
- Support the development of RACI documents, operating model artefacts, and change impact assessments.
- Contribute to the detailed organisation design and transition planning for CEX Unity.
- Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.

Skills & Experience
- Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart).
- Workshop facilitation.
- Strong stakeholder engagement skills, with the ability to navigate complex matrix environments.
- Delivery-focused mindset with experience in transformation programmes.
- Comfortable working in ambiguous and evolving environments.
- Experience in automotive, digital, or customer experience domains is a plus.

Desirable Attributes
- Collaborative and proactive.
- Able to work independently and manage multiple priorities.
- Strong written and verbal communication skills.
- Familiarity with organisation design and change management principles.

Additional information:
This role is on a contract basis and is Inside IR35.

The services advertised by Premea Limited for this vacancy are those of an Employment Business.
Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.

The services advertised by Premea Limited for this vacancy are those of an Employment business.

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